Your questions,
answered.

Sign in to My Account, choose New request, and describe your project. Include dimensions, quantity, personalization, and any design photos.

Yes. Upload JPG, PNG, WebP, STL, STEP, or SVG design files with your request. You can add up to 8 files, each up to 5 MB. Images show a thumbnail before submission; STL, STEP, and SVG files show their name and size for download and studio review. They are not rendered as a 3D preview. We will discuss whether the design can be made with the materials and tools available.

Pricing depends on the design, size, materials, quantity, and personalization. Submit your idea and we will discuss a quote before production begins.

Material options depend on whether your project uses 3D printing, CNC woodworking, laser engraving, or a combination. Tell us the look and intended use you want, and we will discuss suitable options.

Timing depends on the design, materials, and current workload. Tell us about any event or deadline when you submit your request. We will confirm estimated production time and pickup or shipping timing with your quote; submitting an inquiry does not reserve a completion date.

No. A request starts a conversation. We confirm the design, price, timing, and fulfillment details with you before production begins.

Payment is required at the time of ordering. We accept Square and Venmo @Emre-Ege ↗. For custom work, we confirm the design, total price, and pickup or shipping details before you order and pay.

The Buy the Pig Dice Tray link is for that product. Our cutting-board shop and Etsy store have their own listings and checkout details.

Local pickup in Maryland and shipping options are arranged with you before ordering. Ask us to confirm the pickup location and appointment time. For smaller items, we confirm shipping availability, packing costs, and timing with your quote.

For slab tables and other large furniture, do not assume standard parcel shipping or delivery is included. Tell us your location and any stairs, narrow doors, or other access restrictions. We will discuss pickup, whether local delivery or freight can be arranged, handling requirements, and any transport charges before you pay. Delivery availability depends on the individual piece and destination.

Contact us as soon as possible. Changes, cancellations, and returns depend on the specific order and the terms agreed before production. For purchases through an external store, check the listing and checkout policies.

Create an account with Google or any email address. Sign in to My Account using the same account. Select a submission to see its status, design photos, and messages. Your dashboard shows unread replies and checks for updates automatically.

Use Chat with us on the website. Sign in to save your conversation. If we are offline, leave a message and return to the chat for our reply. New chat messages refresh automatically while the page is open; enable email project updates in My profile to receive reply notifications.

Yes. Use Text us to open your messaging app addressed to 571-758-3855. Text messages go to our phone and are separate from your website conversation history.

Sign in and open My orders. This shows quotes awaiting payment and orders recorded by our team. Open a quote and use the payment link selected by our team to pay through Square or Venmo. You can also pay the agreed total with Venmo @Emre-Ege ↗; include your order number in the payment note. We verify payment before confirming your order. Square purchases are not imported automatically; refer to Square for checkout receipts.

When creating an email account, check your inbox and spam folder for the confirmation link. Open it in the same browser used to register. Use Forgot password on the login page to request a reset link.

Care depends on the materials and finish. Ask us for instructions for your specific piece. Avoid prolonged soaking, dishwasher cleaning, and placing hot objects directly on finished wood unless the product instructions say otherwise.